Returns & RMA
Build Illustration High Res

Log a return/RMA request

Q: What is your return policy?

If you’re not totally satisfied with your purchase, you may return it within 7 days for a full refund, less the delivery costs.

Please note that in order to receive a refund the items must be returned;

  • within 7 days from the date of invoice
  • unopened & without damage to the packaging/seals or

Should the item have been opened, a 25% restocking fee may be applied, provided all the original packaging, promo materials, and contents are returned, and the item is fit for resale.

Unfortunately, we are unable to credit items older than 7 days.

Should your item be faulty, please see our Warranty & RMA section.

Please note, we are unable to accept returns on CPUs or motherboards with bent pins.

Q: How do I return an item?

Please contact us at [email protected] to log a return, or use our form at the top of this page.

Q: What happens if my item arrives DOA or faulty?

Sadly, DOA (Dead on arrival) items do happen, but it doesn’t have to be an unpleasant experience.

In the unfortunate event your items arrive with a fault, please contact us immediately and we will arrange for collection and get it sorted for you as soon as possible.

All courier costs will be covered by us.

Q: What happens if my item develops a fault?

Should your item become faulty, please contact us and we’ll assist you with the return process. Some manufacturers will have their own system where they will collect and do the return themselves, but in every other case, Techfox will handle this and get you back up and running in no time.

Should the item become faulty within a 30 day period, we will cover all delivery costs both ways. Outside of that, we ask you to please send it to us with all original packaging and content.