Frequently Asked Questions
Ordering from a new site can be a daunting experience, so we’ve compiled a list of some commonly asked questions about placing an order with Techfox. For more detailed information, please select the section you’re looking for on the navigation menu to the left.
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Q: Is Techfox a walk-in store?

Currently, we operate as an online-only business. While orders can be collected, they do need to be placed and paid for online.

Q: What does order status “Awaiting fulfillment” mean?

This means your items have been dispatched to us by the supplier, and usually arrive within 2 – 5 working days.

Q: How do I track my order with the courier?

Once your order has been dispatched by us, an automated email is sent with a tracking link that provides tracking information, including status updates.

Alternatively, you can track both your Techfox order and courier delivery status here

Q: What is the lead time for orders to be dispatched from Techfox?

  • Items marked as in stock with Techfox will generally be dispatched within 24 hours.
  • Items marked as in stock with the supplier will generally be dispatched in 2 – 5 days.

Q: How long does delivery take?

Delivery varies by region. Please see below for estimates based on area.

  • Cape Town: 1 – 2 Working Days
  • Main Centres: 2 – 4 Working Days
  • Regional Areas: 3 – 5 Working Days
  • Remote Areas: 5 – 7 Working Days

Q: Am I able to collect my order?

Collection is available at our office in Cape Town, and can be selected on the checkout page.

Q: What is your return policy?

Please see our full returns policy here.

Q: What are open box sales?

Open sale items are products that have been returned to us within our 6 day return window, and relisted after being quality checked. All contents and packaging materials are included, as well as the full warranty from the time they were previously purchased.

Q: What payment methods can I use?

  • Credit and debit card
  • Instant and regular EFT
  • Snapscan
  • Mobicred
  • Payflex

Check out our payments page for more info.